Frequently Asked Questions

Healthy Meal Express is currently delivering in the Northeast region of the United States. Initial areas of service will include: Connecticut, Delaware, Maryland, Massachusetts, New Jersey, New York, Pennsylvania, Rhode Island and Vermont. The company will begin delivering to the West Coast, Southeast and the rest of the country very soon.

We deliver by UPS® or FedEx® using ground and overnight ground/air saver delivery services. Additional shipping charges may apply if outside the regional ground shipping zones. Please check our web site or contact on Live Chat or by email to confirm your delivery area if there is a question.

Although almost all our delivery dates are achieved, sometimes the delivery dates may be affected by weather or other external factors that are beyond our control and we thank you for your understanding.

Ordering & Shipping

Most customers will receive their meals between 8am and 8pm on their selected delivery date at their home or office and depending on the delivery zone.  Although almost all our delivery dates are achieved, sometimes the delivery dates may be affected by weather or other external factors that are beyond our control.

The meals are carefully packed with ice packs, placed in insulated boxes and are shipped from our state-of-the-art kitchen facilities.

This is the great part, you don’t need to be at home or to sign for a delivery. As long as FedEx or UPS feels it is safe to leave your package, they will not require a signature.

The decision to require a signature or leave your package at your building’s management office is at your FedEx/UPS driver’s discretion because FedEx/UPS takes the responsibility to ensure your package is delivered safely.

All of your Healthy Meal Express meals are carefully packed with ice packs in insulated boxes which will keep your meals cold for 36-48 hours.

We recommend that you unpack your box of meals when you receive them and place them in the refrigerator or freezer for the best shelf life. Also all meals come with a “Use or Freeze by:__” date for reference.

Your freshly-prepared meals are delivered by the shipping experts, either FedEx or UPS, depending on your geographical location. Our meals are shipped using Ground/Overnight Ground and Overnight Air-Saver service (additional fee) for delivery to our customers.

The ordering deadline is 6:00 pm Eastern Time (US) on two days before shipping.

As an example:
• Sunday 6pm ET for delivery on Tuesday or Wednesday

This provides most people the flexibility to receive their meals on the day they want and begin enjoying them. It’s always your choice!

Glad you asked. Yes, you can customize and change your meal order selections up to the shipping cut-off time. In addition, our Chefs and kitchen do offer meal selections for allergenic purposes. Feel free to contact us with any further questions on this matter.

Yes – You can view your order history after you log into your account. All of your past orders will be listed and you can even click “reorder” to place the same order.

Meals & Packaging

Yes, your box of meals will contain summary information to make sure you feel comfortable starting on the road to healthy eating success.

You’ll find a handy Quick Start guide, a list of Frequently Asked Questions (FAQs), and your list of ordered meals.

Your meals are packed in containers that are microwave safe. The containers are not suggested for use in the oven. Also, the containers are top-rack dishwasher safe and are recyclable to help protect our environment.

“Microwave Safe” is the meal container manufacturer’s way of letting consumers know that a product has been designed to withstand microwave heat without melting or warping under normal use conditions and does not emit or break-down into toxic compounds.

Meal containers are made of polypropylene (PP) which are microwave-safe and are considered curb recyclable (#5).

Yes, the meal containers may be placed with your curbside recycling items.

Yes, our next-level innovative and unique vacuum-packing system allows for the removal of oxygen from within the package. This process protects the food, inhibits food spoilage and adds greater security to the meal package. Also, food dehydration from your refrigerator is reduced.

All of our vacuum-pack material is BPA Free and safe for contact with food products. This is the same type of food protection equipment that was used for the Space Shuttle meals. All Healthy Meals Express meals will retain their great taste and be maintained in a very clean, hygienic and safe manner.

We take special care in preparing and carefully packing all your meals for you. However, we understand that some things happen I transit that are
beyond our control.

If a meal package is damaged, has an opened seal or you feel it’s spoiled when you receive it, please follow these simple steps:
1. Place the meal container in question to the side and do not eat it.
2. Put the rest of your meals into the refrigerator or freezer.
3. Take a photo of the meal container in question.
4. Contact us by Live Chat to report the issue or email our customer service staff at Service@HealthyMealExpress.com and attach the photo.
5. We will provide a meal replacement with your next order or a meal refund.
6. You will have our sincere gratitude for helping us to make things better for everyone.

Our healthy meals are designed to follow the published national association recommended nutrition guidelines for the relevant chronic condition, as well as the Mediterranean or DASH diets. The healthy meals are NOT considered a medicine, food additive or even a medical food.

As per the FDA website, accessed on May 30, 2018: The FDA does NOT approve cosmetics, dietary supplements, or food labels, including the Nutrition Facts panel. Also, the FDA does NOT approve products such as meal replacements or diet shakes, or products for the management of diseases like diabetes, which can be managed through modification of the normal diet.

These meals are not endorsed by any association or organization. However, our meals DO follow the nutrition guidelines published by specific national associations as appropriate and as indicated.

Also, the registered service marks are the property of their respective companies and do not imply any product or company endorsement.

All the Healthy Meal Express meals are prepared on a weekly basis within our specially contracted kitchen.

Our innovative cooking process and unique vacuum-pack system allows for the removal of oxygen from within the package. This process protects the food, inhibits food spoilage and adds greater security to the meal package. Also, food dehydration from your refrigerator will be reduced.

All of our vacuum-pack material is approved for use with food products. This same type of food protection equipment was used for the Space Shuttle meals! All Healthy Meal Express meals will retain their great taste and are maintained in a very clean, hygienic and safe manner.

Nutrition

Yes, Healthy Meal Express uses only the freshest and best quality ingredients available every week. We know this because we eat our own cooking!

You are in control. You can decide in what order to eat the meals, or you can follow a suggested meal plan by your doctor, nutritionist or trainer.

In the United States, US farmers widely use GMO seeds to produce five major agricultural crops that are commonly used for food ingredients: corn, soy, canola, cottonseed and sugar beet. Therefore, if a US food product contains ingredients that come from one or more of those five agricultural crops and is not labeled organic or labeled with information on non-GMO sourcing, it is likely to have ingredients from GMO crops.

Whenever non-GMO food ingredients are specified, our non-GMO source standard adheres to sourcing non-GMO ingredients according to the original crop source. This means we rely primarily on traceability of ingredients through the supply chain back to a non-GMO crop.

While not certified organic, all Healthy Meal Express meals are created with high-quality ingredients. They are NOT prepared with additional nitrates, phosphates, other chemicals or additives, or the high sodium levels frequently found in frozen or other convenience meals.

We eat our own cooking and firmly believe that if we won’t eat it or feel good about feeding it to our families, there is no way it will be allowed on the Healthy Meal Express menu – we care about you!

We work with passionate and committed farmers and vendors nationwide who share our beliefs and love of land and wholesome food.

All of us at Healthy Meal Express are committed to the highest levels of business practices to ensure a minimal impact on the environment.

Yes, we specialize in meal programs that are Heart-Healthy, Diabetic-Friendly, and Low Sodium specialty meals designed to help you meet your nutritional goals.

You have the ability to see the ingredients, allergens and nutritional values in all the meals prior to purchasing them so you can be comfortable with your nutritional plan.

It’s important to note that all our meals are prepared by our specially trained Chefs and using only the highest quality. If you need assistance, our customer service team would be happy to assist you by Live Chat or email.

Yes, you can add extra seasoning. We do provide a light foundation of seasoning in our meals; however, you may enjoy even more flavor or spice. Some ways to add an extra zest to your meals include using pepper, garlic, chives, thyme, or other herbs and spices.

We do not recommend adding salt, though a salt substitute may be okay. Please check with your doctor or nutritionist first.

Simply try to eat something healthy. Remember that most foods and snacks have calories and they do add up. Some healthy choices are one cup of air popped popcorn that has 40-60 calories, one serving of fresh fruit which has 70-100 calories, one medium baked potato that has 80-120 calories, and half a cup of ice milk that has 100-150 calories.

If you are concerned about your weight or health during pregnancy, please consult your doctor or nutritionist first. After giving birth, you may use Healthy Meal Express if approved by your healthcare professional. Nursing mothers may require special meal considerations and other precautions.

It is always prudent to check with your doctor or nutritionist before starting any exercise or diet program.

Drinking liquid is very important, but it is more important that the liquid is water. Six to eight glasses a day would be a great start! Try to avoid coffee, soda and tea when possible. They contain extra calories and caffeine that you may not really need.

Alcohol consumption is a personal choice. If you are used to having a drink with a meal or at a social occasion you don’t necessarily have to stop. Just keep in mind that alcohol does contain extra calories and may affect your metabolism.

For most people, moderation is the key – One glass of beer, wine, or one ounce of alcohol. It’s always best to check with your healthcare professional before starting or changing any diet or exercise program.

Yes! Fruits and vegetables are a great idea to add to your meals or eat as snacks. Just be aware that you are adding calories and carbohydrates to your system.

If you have a medical condition, it is recommended to talk with your healthcare professional before changing any diet or exercise program.

Weight loss is a very personal thing. We don’t guarantee any definite weight loss, because it is up to you. Some people find that they will shed pounds quickly, and others will notice that they will lose inches first.

Ultimately, weight loss is a function of how many calories you take in and how many you burn up. We are here to help, and the power is in your hands.

Our healthy meals are properly balanced in fat, sugar, cholesterol, and sodium and therefore works well for people with various health conditions who want to follow the respective published nutritional guidelines.

The exception are Keto meals which average 75% to 80% of good fat. We always suggest that you consult your doctor or nutritionist before starting any diet or exercise program.

Yes! The healthy meals and eating program is also good for professionals on the run, seniors at home, people with chronic disease, kids at college, people who are stressed, and anyone who just simply wants to eat healthy.

Payments, Returns and Gifts

Yes, you are able to give the gift of healthy eating to your family, friends and loved ones with Healthy Meal Express gift certificates. HME gift certificates are available in many amounts and make the perfect holiday, birthday and “thinking about you!” gift.

Please contact our customer service team by Live Chat or email service@healthymealexpress.com to quickly assist you.

Since the food in the program is perishable, we cannot accept returns for any reason. This is for the safety of all of our customers. Once your order has been picked up by FedEx or UPS, we cannot cancel the shipment or turn it around in transit.

Please contact our customer service team by Live Chat or email service@healthymealexpress.com with any questions because we want you to be 100% satisfied with your meals and our service at all times.

Refunds are managed by our customer service team if items are damaged in transit. Meal refunds are not available based on the taste of the meal because everyone has different taste preferences.

Please contact our customer service team by Live Chat or email service@healthymealexpress.com with any questions because we want you to be 100% satisfied with your meals and our service at all times.

We do not have a payment plan.

We currently accept Visa, MasterCard, and American Express.

We currently accept Visa, MasterCard, and American Express. We do not currently accept payments through checks and other third-party services like Google Wallet, Apple Pay or prepaid cards just yet

At the moment, only one card can be used per transaction.

Yes, you can pre-order your weekly meals in advance or contact our customer service team. They will be happy to assist you in setting up a recurring order of your favorite Healthy Meals Express meals on a schedule that works best for you.

If you would like the flexibility of placing a recurring order weekly, and selecting different meals each week, you can do this on our website or By contacting our customer service team by Live Chat or email service@healthymealexpress.com to quickly assist you.

No, it’s that simple and easy! We are committed to helping people live better quality and healthier lives through better nutrition.

We don’t believe in placing obstacles between accessing our healthy meals and our customers’ health and well-being.

Nutritional Guidelines

As defined by Population Health Management, Culinary Medicine is a new evidence-based field in medicine that blends the art of food and cooking with the science of medicine. Think of it as “meals working with you and not against you.”

Scientific research shows that the food we eat is key to our health…and it’s especially true for people dieting, training and those with chronic conditions.

• Easily and effortlessly follow your doctor’s instructions with these delicious meals.
• Designed for those people struggling with diabetes, heart disease, Alzheimer’s/Dementia and/or Geriatrics.
• Create your plan to follow the ADA®, AHA®, and Alzheimer’s Association™ Nutritional Guidelines.
• Lunches and dinners are approximately 500 – 600 calories each and any meal can be eaten for either lunch or dinner.

There are three important steps we take to incorporate culinary medicine into all our healthy meals:

1. The recipes of the meals and the design of the meal programs were created and/or overseen by culinary medicine experts.
 • Did you know that Healthy Meals Express company founder Joe Martinez, is also a registered pharmacist, diabetic educator and culinary medicine specialist.
2. All of our meals are custom-designed to follow the nutritional recommendations of the relevant national and international health organizations.
3. Our healthy meals follow the food and nutritional recommendations of the Mediterranean and DASH (Dietary Approaches to Stop Hypertension) diets.

All our healthy meals are prepared fresh by our carefully selected and trained Chefs.

The American Diabetes Association® reviews the latest research looking at what is safe and works well for people at risk or living with diabetes. Studies show there are many different eating patterns that can be helpful in managing diabetes. In the long run, the eating pattern that you can follow and sustain that meets your own diabetes goals will be the best option for you.

Eating patterns include:
• Mediterranean, Vegetarian/Vegan, Low Carbohydrate, or DASH (Dietary Approach to Stop Hypertension) diets.

Choose a plan that you are likely to follow long-term that fits your diabetes goals and personal needs. Also, budget plays a part in choosing the right healthy eating plan that will meet your needs. Think about your likes and dislikes and how a change to your eating will affect your day to day life with family and friends as well as your personal weight loss goals.

There is not a “one size fits all” eating pattern for people with diabetes and many different eating patterns are reasonable for managing diabetes.

The American Heart Association® recommends to eat a variety of nutritious foods from all the food groups. You may be eating plenty of food, but your body may not be getting the nutrients it needs to be healthy. Nutrient-rich foods have minerals, protein, whole grains and other nutrients but are lower in calories. They may help you control your weight, cholesterol and blood pressure.

Eat an overall healthy dietary pattern that emphasizes:
• A variety of fruits and vegetables, whole grains, low-fat dairy products, skinless poultry and fish, nuts and legumes, and non-tropical vegetable oils.
• Limit saturated fat, trans fat, sodium, red meat, sweets and sugar sweetened beverages.
• If you choose to eat red meat, compare labels and select the leanest cuts available.

One of the diets that fits this pattern is the DASH (Dietary Approaches to Stop Hypertension) eating plan.
Most healthy eating patterns can be adapted based on calorie requirements and personal and cultural food preferences.

As per the Alzheimer’s Association, proper nutrition is the key to a healthy body and strong mind. Poor nutrition may increase behavioral symptoms and cause weight loss in people with Alzheimer’s or dementia.

The basic nutrition and meal tips below may help the person dealing with dementia and their caregiver, too.
• Look to eat a balanced diet with a variety of foods; including vegetables, fruits, whole grains, low-fat dairy products and lean protein foods.
• Decrease saturated fat and cholesterol. Some fat is necessary for health. So which fatty foods are good and not good? Decrease the fats that are bad for heart health, such as butter, solid shortening, lard and fatty cuts of meats.
• Reduce refined sugars in your diet. These are often found in processed foods, and lack vitamins, minerals and fiber.

Sometimes in the later-stages of Alzheimer’s, loss of appetite may become an issue and adding sugar to foods may encourage eating. Limit foods with high sodium and season any foods with less salt. You can use less salt by using spices or herbs to season food as an alternative.